FAQ about Stackhero for GitLab cloud

Stackhero strives to always provide a recent and stable version of GitLab, ensuring access to the latest features and full capabilities of your GitLab instance.

GitLab is available in two editions:

• The Community edition, which is the free, open-source version of GitLab.
• The Enterprise edition, which is the paid version for advanced users.

Both versions are available on Stackhero. By default, your service will run on the Community edition. At any time, you can freely switch to the Enterprise edition by activating a button in the Stackhero dashboard. In this case, you will need to purchase a license from GitLab Inc., the company that sells these licenses.

Unlike traditional cloud providers, Stackhero doesn't limit the number of users!
You have your own dedicated instance, meaning you can host as many users, repositories, and data as your instance can support.
There is no limitation on our side.

Since Stackhero provides managed services, SSH access is not available. For any installation needs, please contact support to explore possible solutions.

Absolutely! Your instance has its own firewall where you can decide which IPs have access to which port in 2 clicks.

We created our own cloud software solution, making us completely independent from cloud providers. We deploy this innovative solution directly on bare-metal servers, providing you with incredible performance and stability.

Stackhero is a French company operating under European and French laws.
Servers are located, depending on your choice, either in the European Union (France) or in the USA.
Backups are stored in the European Union.

Your service is composed of multiple subservices. All of them are running in containers, within a virtual machine, totally dedicated to you.
This VM is totally private and isolated from other clients, offering a highly secured environment with very high-performance.
It is hosted on a bare-metal server running Stackhero DC OS, our own Linux distribution.

We use disks physically plugged to your instances.
We don't use network disks, contrary to traditional cloud solutions, that are slow and expensive.
This way we ensure best performances and exceptional IOPS.

The problem with traditional backup systems is that files are saved at different times interval.
Let's say you have 2 files, a.txt and b.txt. Your backup starts at 9am and it finishes at 10am.
The file a.txt will contain data from 9am and b.txt will contain data from 10am.
This is traditional in backups systems and is a big issue leading to consistency problems.

This is why we developed an in-house backup system that takes an atomic image of your instance at a precise moment.
Atomic in a way that we can guarantee that all files from the backup have been taken exactly at the same time.
If your backup starts at 9am, all files will have data from 9am. You have a perfect consistent and reliable backup.

Backups are first transmitted to a dedicated server, which verifies and validates the data. Once these checks have been approved, the backups are encrypted and archived.
Encryption uses ECDH and Curve25519 as part of the OpenPGP protocol, with a unique key generated for each backup.

At the beginning of each month, our system computes how many hours your services were up and a detailed invoice is created.
You receive a single monthly invoice, containing all your services, clearly explained and easy to understand. Your accounting department will love that!

The primary mission of Stackhero is to provide a platform that is easy to use, extremely reliable, and highly secure.
A key element in achieving this mission is the annual attainment of the ISO 27001 certification, a globally recognized quality and security label.
This certification, awarded following a rigorous audit conducted by an independent external body, attests to compliance with the strictest international standards in information security.